At Staycation UAE, we strive to ensure that your experience with us is smooth and enjoyable. However, we understand that circumstances may arise where you need to cancel or request a refund. Our cancellation and refund policy is designed to be transparent and straightforward to help you make the right decisions.
1. Booking Cancellations:
- Cancellations can be made free of charge up to 48 hours before the scheduled check-in date. If canceled within this period, a full refund will be issued.
- For cancellations made less than 48 hours before the scheduled arrival, a cancellation fee may apply, which will be determined based on the property’s individual cancellation policy.
2. Refund Requests:
- Refunds are eligible if the booking is canceled in accordance with the above cancellation policy.
- Refunds will be processed within 7-10 business days from the date of the refund request.
3. Cancellations by Us:
- We reserve the right to cancel bookings due to unforeseen circumstances or emergencies that affect the availability of the booked property. In such cases, an alternative or a full refund will be provided.
4. Exceptions:
- Some promotional offers or bookings may be non-refundable. Please check the terms of each booking or offer before completing the reservation.
5. Cancellation Procedures:
To cancel a booking or request a refund, please contact us via the provided email or phone in the “Contact Us” section.